Return Policy

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Overview

At Artisticppglowau, we are committed to your satisfaction with our interior design services and products. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.

Design Services

Our interior design and styling services are customized to your specific needs. Once work has commenced:

  • Initial consultation fees are non-refundable
  • Design concept fees are non-refundable once concepts are delivered
  • Project cancellations must be submitted in writing
  • Refunds for cancelled projects are calculated based on work completed
  • Deposits are non-refundable unless otherwise specified in your service agreement

Furniture and Products

For furniture and decorative items purchased through Artisticppglowau:

  • Items must be returned within 14 days of delivery
  • Products must be in original condition with tags and packaging intact
  • Custom-ordered or made-to-order items are non-returnable
  • Return shipping costs are the responsibility of the customer unless the item is defective
  • Refunds will be processed within 10 business days of receiving the returned item

Damaged or Defective Items

If you receive damaged or defective items:

  • Contact us within 48 hours of delivery
  • Provide photographs of the damage or defect
  • We will arrange for replacement or full refund at no cost to you
  • Do not discard packaging until the issue is resolved

Exchange Policy

We accept exchanges for items of equal or greater value:

  • Exchanges must be requested within 14 days of delivery
  • Items must be unused and in original condition
  • Exchange shipping fees may apply
  • Custom items cannot be exchanged

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom-designed or personalized furniture and decor
  • Clearance or final sale items
  • Textiles and soft furnishings that have been used or washed
  • Items damaged due to misuse or improper care
  • Digital design files and consultations

Refund Process

Once your return is received and inspected:

  • We will send you an email notification of receipt
  • Refunds are processed to the original payment method
  • Allow 5-10 business days for the refund to appear in your account
  • Shipping costs are non-refundable except for defective items

How to Initiate a Return

To start a return:

  • Contact our customer service team via email or phone
  • Provide your order number and reason for return
  • Wait for return authorization and instructions
  • Package the item securely in original packaging
  • Ship the item to the address provided

Cancellation Policy

For service cancellations:

  • Cancellations must be made in writing
  • Cancellations before work begins may receive partial refunds
  • Cancellations after work has commenced are subject to fees based on completed work
  • Scheduled appointments require 48 hours notice for cancellation

Contact Us

For questions about returns or to initiate a return, please contact:

Artisticppglowau
Building 1, Warehouse 3/13 Endeavour Rd
Caringbah NSW 2229, Australia
Phone: +61 2 9531 2233
Email: notifyuse@artisticppglowau.world